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Job Code:019-033
Opportunity:General Manager
Type:Permanent

    

General Manager

Our client, one of  Toronto's premier steakhouses, is looking for a GM to run one of their flagship properties.

Responsibilities

  • Establishes guest service and satisfaction as a priority through personal example
  • Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy
  •  to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy
  • Develops, communicates and achieves forecasts and realistic budgets, goals and objectives
  • Conducts employee orientations and maintains accurate training records
  • Recruits, retains, trains and develops an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest
  • Conducts timely, effective employee performance reviews
  • Executes plan based on guest surveys to improve guests’ restaurant experience and increase their loyalty
  • Drives and monitors sound community involvement programs
  • Ensures the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
  • Controls other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
  • Manages others work safely by being alert and taking action regarding safety hazards
  • Ensures that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.

Requirements:

  • 5-8 years of experience as a General Manager in a high-volume, upscale casual/casual dining concept Steakhouse a plus
  • Court of Master Sommeliers Level 1 a plus
  • Strong operations background with exceptional leadership, communication and time management skills
  • People First Mentality – passion for driving exceptional Guest & Employee experiences
  • People Development – recruitment, selection and training of team members
  • Top Line Driven Mindset
  • Self-disciplined, multi-tasker with exceptional team building abilities


--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

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